Return Policy
RETURN & REFUND POLICY
Last updated: August, 2026
At Whitfield Toronto, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer returns on eligible items in accordance with the policy below.
ORDER CONFIRMATION & POLICY ACKNOWLEDGMENT
By placing an order through our website, you acknowledge that you have read and understood this Return & Refund Policy.
By completing your purchase, you confirm that:
You have reviewed our return requirements and timelines.
You understand the conditions that apply to returns and refunds.
You agree to follow the return process outlined below.
Please keep your order confirmation and return-related correspondence until your return has been fully processed.
1. RETURNS
If you are not satisfied with your purchase, you may request a return within 30 days of delivery, provided the item meets all of the eligibility requirements below.
Return Eligibility
To be eligible for a return:
The item must be unused, unworn, and unwashed.
The item must be returned in its original condition and packaging, where applicable.
The item must not show signs of makeup, perfume, deodorant, stains, pet hair, damage, or other signs of use.
The item may only have been handled or inspected to the extent reasonably necessary to determine whether you wish to keep it.
The customer is responsible for the return shipping costs, unless the item was received damaged, defective, or incorrect.
We reserve the right to refuse a return if an item has been worn, washed, damaged, altered, or otherwise returned in a condition that does not meet the requirements above.
2. HOW TO REQUEST A RETURN
To request a return, please email us at:
info@whitfieldtoronto.com
Your email should include:
Order number
Full name
Reason for the return
Shipping address
Photos of the item, if the item is defective, damaged, or incorrect
Once we receive your request, our customer support team will review it and provide you with the applicable return instructions.
Please do not send a return to an address without receiving return instructions from us first. Returns sent without prior authorization may be delayed or may not be accepted.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed.
3. RETURN SHIPPING COSTS
Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed upon by Whitfield Toronto.
4. REFUNDS
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 7 business days after receipt of the returned item for us to process your return.
Once the refund has been issued, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
If a returned item does not meet our return requirements, we may decline the refund and contact you regarding the next steps.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want every order to arrive in perfect condition.
If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery at:
info@whitfieldtoronto.com
Please include:
Your order number
A brief description of the issue
Clear photographs of the item
A short video, if helpful to demonstrate the issue
Our team will review the information and determine the appropriate resolution.
Depending on the circumstances and product availability, we may offer:
A replacement
A refund
Another appropriate solution
In certain cases, we may not require you to return a defective or damaged item.
Replacement orders are generally processed within 7–14 business days after the issue has been verified.
6. LOST ORDERS
If your package appears to be lost in transit, please contact us at:
info@whitfieldtoronto.com
Please provide your order number and tracking information.
We will work with the relevant delivery provider to investigate the shipment and, where appropriate, assist with a delivery claim.
If a package is confirmed as lost, we will work with you to determine an appropriate resolution, which may include a replacement or refund, subject to the circumstances of the order.
7. REFUSED, UNCLAIMED, OR INCORRECTLY ADDRESSED ORDERS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned to us because:
The delivery was refused;
The package was not collected;
The customer provided an incorrect or incomplete address; or
The package could not be delivered for reasons attributable to the customer,
additional shipping or handling costs may apply before a replacement can be sent.
Any refund in these circumstances may be reduced by reasonable shipping or handling costs actually incurred, where permitted by applicable law.
8. ORDER CANCELLATIONS
We begin processing orders as soon as they are placed.
If you wish to cancel an order, please contact us as soon as possible at:
info@whitfieldtoronto.com
We will make reasonable efforts to cancel an order before it has been processed or shipped. However, we cannot guarantee that a cancellation will be possible once an order has entered processing or has been dispatched.
If an order has already been shipped, you may request a return after delivery in accordance with the return process described above.
Nothing in this section limits any cancellation or other rights you may have under applicable consumer protection legislation.
9. SALE ITEMS
Unless otherwise stated on the product or promotion page, sale items are eligible for return under the same conditions outlined in this policy.
If an item is specifically marked “Final Sale” or otherwise identified as non-returnable at the time of purchase, it will not be eligible for a change-of-mind return, except where required by applicable law.
10. HYGIENE-SENSITIVE ITEMS
For health and hygiene reasons, certain items may not be eligible for return if they have been worn or used.
Any item returned in an unsanitary or used condition may be refused.
11. CHARGEBACKS AND DISPUTES
If you have an issue with your order, please contact us first at:
info@whitfieldtoronto.com
We are committed to resolving customer concerns fairly and as quickly as possible.
If a payment dispute or chargeback is initiated, we may provide the relevant payment provider or financial institution with documentation relating to the transaction, such as:
Order confirmation
Order details
Shipping and tracking information
Delivery confirmation
Return requests
Customer service correspondence
Relevant photographs or other documentation
This information may be provided where reasonably necessary to respond to a payment dispute or protect our legitimate business interests.
12. IMPORTANT INFORMATION
Please keep the following in mind:
Returns must be requested within 30 days of delivery.
Items must be unused, unworn, and unwashed.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Please contact us before sending anything back.
We recommend using tracked shipping for all returns.
Refunds are processed after the returned item has been received and inspected.
Certain items may be excluded from returns for hygiene or other reasons.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
For online purchases in Canada, return rights can vary depending on the province or territory and the circumstances of the purchase. Canadian consumer guidance also notes that businesses generally set their own voluntary return policies, subject to applicable legal requirements.
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13. CONTACT US
If you have any questions about returns, refunds, exchanges, damaged items, or your order, please contact our Customer Support Team:
Whitfield Toronto
Email: info@whitfieldtoronto.com
We are always happy to help and will do our best to make the return process as simple and straightforward as possible.