Shipping Policy
SHIPPING POLICY
At Whitfield Toronto, we carefully prepare every order to ensure it reaches you safely and in excellent condition.
1. ORDER PROCESSING
Each order is handled with care and attention to detail.
Please allow 1–3 business days for your order to be processed before it is dispatched.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
2. DELIVERY TIMES
Our standard estimated delivery time is 5–15 business days, depending on your location and the destination country's postal service.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to:
Your location
Carrier delays
Public holidays
Peak shopping periods
Weather conditions
Customs processing
Other circumstances outside our control
Once your order has been dispatched, you can use the tracking information provided to follow its progress.
3. SHIPPING FEES
We are pleased to offer complimentary standard shipping on all orders, with no minimum purchase required.
There is no additional standard shipping charge at checkout.
Please note that any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be the responsibility of the customer where applicable.
4. HOW TO PLACE AN ORDER
To place an order:
Select the item and size you would like to purchase.
Add the item to your shopping cart.
Proceed to checkout.
Carefully review your shipping and billing information.
Select your preferred payment method.
Complete your purchase.
After your order has been successfully placed, you will receive an order confirmation by email.
Please check your confirmation carefully and contact us as soon as possible if you notice an error in your shipping information.
5. TRACKING YOUR ORDER
Once your order has been dispatched, we will send you tracking information by email where tracking is available.
Please note that tracking information may take some time to become active after the package has been handed to the carrier.
If your tracking information has not updated for several days, please contact us and we will do our best to assist you.
6. SHIPPING DELAYS
Although we work with shipping providers to deliver orders as quickly as possible, delays can occasionally occur.
Delivery may take longer during:
Major sales and promotional periods
Holiday seasons
Unexpected carrier disruptions
Severe weather
Customs inspections
International shipping disruptions
We appreciate your patience in these circumstances.
If your order appears to be significantly delayed, please contact us at:
info@whitfieldtoronto.com
We will investigate the shipment and assist you where possible.
7. CUSTOMS, DUTIES & IMPORT FEES
Depending on the destination, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the purchase price unless specifically stated otherwise and may be payable by the customer.
Whitfield Toronto is not responsible for delays caused by customs clearance.
Customers are responsible for ensuring that they are able to receive imported goods in their country and for complying with applicable local import requirements.
8. INCORRECT SHIPPING INFORMATION
Please ensure that your shipping address is complete and accurate before completing your purchase.
Whitfield Toronto is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
If you realize that you entered an incorrect address, please contact us immediately at:
info@whitfieldtoronto.com
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
9. LOST OR MISSING PACKAGES
If your order has not arrived within the expected delivery timeframe, please contact us at:
info@whitfieldtoronto.com
Please include your order number and tracking information.
We will investigate the shipment with the relevant carrier where appropriate.
If a package is officially confirmed as lost in transit, we will work with you to determine an appropriate resolution in accordance with our Return & Refund Policy.
If tracking shows that a package has been delivered, but you cannot locate it, please first check with household members, neighbours, your building's reception or mailroom, and the carrier.
10. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as possible at:
info@whitfieldtoronto.com
Please include:
Your order number
A description of the issue
Clear photographs of the packaging
Clear photographs of the damaged item
We will review the information and assist you with the appropriate next steps.
11. OPTIONAL SHIPPING PROTECTION
Where available at checkout, Whitfield Toronto may offer an optional Shipping Protection service.
If you purchase Shipping Protection, eligible orders may receive additional protection against certain shipping-related issues, such as:
Lost Packages
If your package is confirmed as lost in transit, we may provide a replacement or other appropriate resolution in accordance with the terms of the Shipping Protection service.
Damaged Packages
If your package arrives damaged, we may provide a replacement or other appropriate resolution after reviewing the claim.
How It Works
If Shipping Protection is available and purchased with your order:
Add Shipping Protection at checkout.
Contact us if a covered shipping issue occurs.
Provide your order number and relevant tracking information.
For damaged packages, provide clear photographs of the packaging and item.
Our team will review your claim and advise you of the available resolution.
Claims should generally be submitted within 7 days of delivery or the expected delivery date.
Shipping Protection Exclusions
Shipping Protection does not generally cover:
Incorrect or incomplete shipping addresses provided by the customer
Packages marked as delivered by the carrier but subsequently lost or taken after delivery
Delays caused by customs clearance
Delays caused by the carrier where the package is still in transit
Packages refused or intentionally unclaimed by the customer
Circumstances outside the scope of the applicable Shipping Protection terms
Shipping Protection does not replace the rights you may have under applicable consumer protection laws.
12. CUSTOMER CARE
If you have questions about your order, delivery, tracking information, or shipping, please contact our Customer Care team:
Whitfield Toronto
Email: info@whitfieldtoronto.com
We're always happy to help and will do our best to make your shopping experience with Whitfield Toronto as smooth as possible.